Returns Exchange and Refund Policy
RETURN / EXCHANGE POLICY
Returns must be accompanied by the respective Invoice received upon delivery, that is readable and neither tampered with nor altered.
Item/s may be returned / exchanged within seven (7) days upon receipt. Please also note that the reason for the return will still be subject to evaluation by Chris Sports.
If you wish to have an ordered item returned / exchanged, kindly send an email to firstname.lastname@example.org, and a customer service representative will get in touch with you to facilitate.
Cost of shipping back the item/s to Chris Sports shall be shouldered by the customer.
Returns on gym equipments or large items shall strictly follow warranty guidelines as specified accordingly.
ITEMS SUBJECT FOR RETURN / EXCHANGE
A return of an ordered item/s may only be initiated based on the following reasons:
- Damaged or defective item – item/s has a visible damage or is not working properly
- Wrong item delivered – item received is not what was originally ordered
MISSING OR BROKEN ITEM/S OR PART/S
If an item or part is missing, send an email to email@example.com with the order and product details. A customer service agent will get in touch with you and further investigate. If we made an error, we will ship you the replacement at our expense.
Customer will be charged for replacement parts due to wrong assembly. In most cases these are wrong placement of nuts and bolts, wrong pedal installation on bikes and ellipticals, etc...
In home assembly or installation service is available and will be subject to service fees.
CASES NOT ENTITLED FOR RETURN / EXCHANGE
As stipulated in the Consumer Act of the Philippines, the following are NOT entitled for a return / exchange:
- Damaged item/s caused by customer’s mishandling
- Customer’s change of mind
- wrong assembly of customer
Additionally, Chris Sports also reserves the right to reject the return / exchange of the following:
- Undergarments that have been purchased in our online stores
- Items that have been labelled or vandalized by the customer
- Items that are not in their original packaging
- Items with missing accessories
ITEM REPLACEMENT SCHEDULE
Once an ordered item/s has been initiated for return, replacement item/s shall be shipped out to the customer, upon the return of the item/s in our warehouse and after evaluation.
The delivery of the replacement item/s shall follow the same schedule mentioned in our delivery policies.
Customer refund shall only commence once the returned item/s has been shipped back to us and after evaluation. Refund shall vary depending on the payment method used to place the order:
- Cash on Delivery – refund shall be in the form of a check pickup in the Chris Sports head office less 5% processing fees.
- Bank Deposit – refund shall be deposited to the original bank account used by the customer in placing the order less 5% processing fees.
- Online Payment – payment shall be reversed with the amount credited back to the customer, as per the issuing bank’s schedule less 5% processing fees.